All customers are completely kept up to date throughout the buying experience with order confirmation emails, shipping confirmation emails, tracking numbers, etc.

If you have not received our emails you may need to check your spam, junk, or promotions folder. Please also make sure to add us to your safe senders list to receive our future updates.

Rest assured any delays will be communicated.

We also have a dedicated customer service team ready to assist with any questions or concerns by visiting our Contact Us page. 

If your order hasn’t arrived in its estimated time, you may contact our customer service team on our Contact Us page where we can further assist the situation.

After receiving shipping confirmation email, it can take up to 2-3 days until tracking number is active. Tracking information is updated every time it is scanned by our delivery carriers. Please be patient as some periods between scans, may be longer than others.

Although it is rare, errors may occur with missed checkpoint scans or tracking malfunctions. You may always visit our Contact Us page if you have other concerns.

All orders process within 2-3 business days.

Once order is processed, we begin handcrafting your piece which takes up to 5-9 business days depending on type of piece.

Please allow up to 7-9 business days for shipping depending on size & weight.

Rest assured any delays will be communicated.

Yes, shipping is completely complimentary for all of our customers.

We ship worldwide with a few exceptions. Keep in mind that if our third-party delivery carriers classify your zip or postal code as remote or rural, extra shipping costs may apply.

Luxe Designz & Co has the authority to adjust shipping fees or even cancel an order if your location falls outside our delivery carriers standard areas.

We'll inform you about any adjustments, allowing you to choose how you'd like to proceed.

We are an American company that sources our materials from all around the world. With warehouses within the US, Europe, and Asia, we've done our best to optimize your shopping experience with us.

Our largest warehouse is located in Guangdong Province just outside of Hong Kong, where we have strategically optimized first-class worldwide shipping.

Yes, we only stock the materials for each product. Once the order is fully processed, we then begin to handcraft your piece.

To keep our promise of exclusivity, we release a new collection each season, discontinuing releases from the previous seasons.

Please allow up to 5-9 business days for us to handcraft your piece depending on the type.

Your local currency will be shown at checkout if it is not already.

We accept all major credit and debit cards, along with local payment options like iDEAL and Bancontact.

Additionally, for convenience, we provide express checkout options with PayPal, Apple Pay, Google Pay, and Shop Pay.

Every country reserves the right to charge tax on any imports, which is entirely out of our control. In the event, a charge occurs, customers are 100% responsible for all taxes, duties, or tariffs if applied by your local customs.

Note that the taxes duties or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries, customs department.

For an exact cost of these fees, you should see your local post office or customs office. We will not be responsible for such expenses under any circumstances.

If you change your mind shortly after placing your order or ordered incorrectly, you may visit our Contact Us page. Please include your full name, order number, and the corrections you would like to request.

Once we receive your request we will see if it is possible to cancel/change your order before it gets dispatched.

All sales made through our platform are considered final and non-refundable with the exception of damages or defects.

Refunds may only be issued at our discretion if all initial resolutions have failed.

For more information, visit Section 20 of our Terms of Service.

Many of our pieces come with a limited warranty. To view a specific products warranty, please view “Specifications” that can be found on their different product pages.